Marie Stopes Timor-Leste (MSTL) Job Announcement

Marie Stopes Timor-Leste (MSTL)

Job Announcement

Clinical Quality Assurance Manager (1 Position)

02 March 2020

Marie Stopes Timor-Leste (MSTL), a member of the Marie Stopes International (MSI) global partnership is a non-profit, non-government organization (NGO) specializing in supporting and delivering high quality family planning and sexual and reproductive health services (SRH). We have been working in Timor-Leste since 2007 to support the Ministry of Health (MoH) implement national reproductive health strategies and achieve national maternal health goals. Our guiding principles are to support the MoH to deliver a broad range of high-quality family planning and SRH services, ensure excellence in clinical quality, and support the delivery of services that are client-focused and promote choice.

MSTL seeks for a Timorese National for the position of Clinical Quality Assurance Manager to be based out of its support office in Dili office with occasional travel to the municipalities.

As a senior member of the Clinical Services Team, the Clinical Quality Assurance Manager (CQAM) is responsible for managing the quality of the organisation’s clinical activities to ensure international partnership standards, efficient and effective processes, and exceptional customer service are adhered to.  

Working with and reporting to the MSTL Country Director, the CQAM is also a member of the Executive Management Team (EMT). As a member of the EMT, the CQAM has a key role in building and maintaining positive relationships especially with the MoH and other government officials.

A key component of the position is to manage clinical governance and provide important capacity building support to MSTL’s clinical staff, and support Ministry of Health (MoH) with health systems strengthening which includes pre-service and in-service capacity building based on MoH and donor agreements.  The CQAM is also responsible for providing specialised reproductive health services including surgical procedures if qualified.

The Clinical Quality Assurance Manager will also work closely with counterparts at the Marie Stopes International Australia (MSIA Regional office, and at MSI headquarters in London to ensure compliance with MSI global clinical quality standards, and alignment of MSTL priorities with global needs and best practices.

Key Requirements of the Position:

Qualifications:

• Medical degree and professional card to practice medicine in Timor-Leste
• Certificate of competency in family planning from MoH, including ability to provide implants, IUDs (desirable)

Experience:

• Minimum 3 - 5 years management experience in related area
• Experience working in quality improvement or maternal and child health
• Experience in developing and managing relationships with external stakeholders, particularly Ministry of Health
• Demonstratable SRH clinical experience
• Experience of coaching and mentoring clinical staff
• Experience in design and facilitation of high quality SRH training materials (desirable)
• Experience in working on health system strengthening (desirable)

Skills:

• Fluent in English and Tetun speaking and writing
• Excellent report writing skills
• Strong interpersonal and communication skills
• Ability to work effectively under pressure and meet deadlines
• Advanced skills in MS Word, Excel and Outlook
• Ability to be flexible and support the needs of the team as required

MSTL is an equal opportunities employer. Eligible female candidates are strongly encouraged to apply.

All interested candidates should submit a cover letter describing their suitability to the above requirements in English. The candidate should include a recent CV, names of three traceable referees with their contact details, and copy of related education certificates.

All applications should be addressed to the Human Resources Team, MSTL, Rua Belarmino Lobo, Bidau-Lecidere, Dili or by email to Imelda Osorio, Human Resources Coordinator,imelda@mariestopes.tl, with the subject line FirstnameLastname_Positionappliedfor (Ex: ImeldaOsorio_ClinicalQualityAssuranceManager). A detailed job description can be obtained by sending an email to the above address.

MSTL has a Child and Vulnerable peoples safeguarding policy. All successful candidates will need to sign a declaration and undergo a background check.

All applications must be received by MSTL no later than 5:00pm Sunday 15^th March 2020. Only shortlisted candidates will be contacted.

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